Refund Policy of Rolls Right Driving School
1. General Policy
At Rolls Right Driving School, we are committed to ensuring the satisfaction and understanding of our students regarding our refund policy. This policy outlines the conditions under which refunds are processed.
2. Late Cancellation Or Rescheduling Fees
- All cancellation or rescheduling is done free of charge if requested 24 hours prior to lesson time.
- A late cancellation or rescheduling fee of $25.00 applies for lessons cancelled within 8-24 hours of scheduled lesson time.
- A late cancellation or rescheduling fee of $40.00 applies for lessons cancelled within 3-7 hours of the scheduled lesson time.
- A late cancellation or rescheduling fee of $55.00 applies for lessons cancelled within 2 hours of lesson time.
- A late cancellation or rescheduling fee of $60.00 applies for lessons cancelled without notice or no-shows.
3. Non-Refundable Services
- Completed lessons are non-refundable.
- Lessons and packages are non-transferable to other individuals under any circumstances.
4. Refund of Unused Lessons
- For refunds on packages, lessons used will be charged at the individual driving lesson rate, with a $20.00 processing fee. Refunds for individual lessons has a processing fee of $10.00. Refund requests must be made formally and will be processed in 7-10 business days
5. Expiration of Packages
- All purchased lesson packages must be completed within 3 months from the date of payment.
- Incomplete packages after 3 months are not eligible for refunds or extension of lessons.
6. Special Circumstances
In cases where the school cancels a lesson due to unforeseen circumstances (e.g., instructor illness, car troubles, adverse weather conditions), the student will be notified and the lesson rescheduled at the student’s convenience, without extra charges.
7. Refund Processing
Refunds will be processed back to the original method of payment within 7-10 business days
8. Contact for Refund Requests
For any refund-related queries or to initiate a refund request, please contact our administration office using the provided contact details on the Contact Us page.